Privacy Policy

The privacy, accuracy and security of your personal information are of the utmost importance to us. We promise to do everything in our power to make sure you can interact and shop with us with confidence.

Everything you share with us remains strictly confidential. We do not sell information to third parties, nor use personal information for any reason other than its intended use.

This document describes how we collect, use and safeguard your personal information. If you have any questions relating to this policy, please do not hesitate to contact us.

What personal information do we collect and hold?

We only collect personal information necessary to conduct business as a provider of online health information and quality hearing products. The site also collects information about you to improve the website and better meet our user’s needs.

The type of personal information we may collect

• your full name and contact details (such as phone and email)
• age and/or date of birth
• the name, address and contact details of the person who will take delivery of a product
• billing information
• details of the products we provide to you
• any personal information you disclose to us when you complete an online form on our website or send us via an email.

We may also collect information for statistical and research purposes. This includes the collection and aggregation of results of online hearing tests. These results are de-identified - so they do not personally identify you.

We may also keep and publish personal stories about hearing loss, in instances where we have your express and written permission to do so.

We don't store any credit card information on our web site.

What does ezisound® do with your personal information?

ezisound® uses your personal information for the purposes of:

• providing information and services to you
• our internal management needs
• our marketing and communication activities
• responding to enquires or comments you have submitted to us
• gathering de-identified statistics and research
• any other purpose you have consented to
• any use which is required or authorised by law

We will only publish information on this site when it has been collected for that purpose or with your consent.

How do we collect personal information?

ezisound® collects personal information directly from you when you submit it online at ezisound.com.au, by telephone, post or in direct personal interactions. There may be occasions when we collect information from publicly available sources or third parties.

Cookies

This website uses cookies to provide information that helps to make the site more useable. They also provide de-identified data relating to website usage. If you reject cookies, you may still use our site, but your ability to use some areas may be more limited.

Links to other sites

This web site contains links to other sites that are not owned or controlled by ezisound®. We are not responsible for the privacy practices of these sites. This privacy statement applies only to information collected by this web site.

How do we use personal information?

Any personal information which is collected will be used and disclosed only to provide you with the products and services you've requested, or otherwise to carry out our business.

If you have elected to receive promotional material from us, we may send you such material periodically. You may unsubscribe from receiving this material at any time. We may also periodically distribute surveys or company announcements. These messages are separate to our newsletters; and you may also unsubscribe at any time by following the included instructions.

We may keep track of patterns of use in your e-mails and social interactions in order to improve our communications and services to you. By supplying your information and consent, you have given us and our third party companies permission to communicate to you via mail, e-mail, SMS, MMS, social media and telephone to inform you about services we provide.

Disclosure of personal information

We may use or disclose your personal information to organisations outside ezisound® for purposes relating to the management of your interaction with us. Such organisations include service providers who manage the services provided to you; mailing systems which organise delivery of the products you have purchased; maintenance and repair services; market research; and our professional advisers, accountants, lawyers and auditors.

We require these organisations to adhere to strict confidentiality about your personal information and also seek to ensure that they adhere to the National Privacy Principles. These service providers may not use your personal information for their own marketing purposes.

Security

ezisound® is committed to maintaining the confidentiality of the information you provide to us and we take all reasonable precautions to protect your personal information from unauthorised use or alteration. Your personal information may be stored by us both electronically and in hard copy form. We take all necessary measures to ensure the security of your information in both these forms.

How to access and amend personal information

Please contact ezisound® if you would like to access the personal information we hold about you, update or correct your personal information or unsubscribe from any of our communications or services. ezisound® can be contacted at: contactus(at)ezisound(dot)com(dot)au or freecall 1800 394 768.

The release of information about you is subject to some exceptions such as information relating to existing or any anticipated legal proceedings, together with exceptions provided by the Privacy Act. We will respond to any request within a reasonable timeframe and no later than 30 days.

How your information may be shared

Except for the purposes outlined in ezisound®’s privacy policy, we never sell or disclose your personal information. However, we may release personal information under the following circumstances:

• when requested by the courts or laws (for example, a subpoena) or regulation or is requested by a government agency; 
• where we deem a company or an individual may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of;
• where your communication suggests possible harm to others.

Changes in this privacy policy

From time to time it may be necessary for us to revise our privacy policy. Any changes will be made in accordance with the Privacy Act 1988 and the National Privacy Principles (Australia). We may notify you about changes to this privacy policy by posting an updated version on our website www.ezisound.com.au.

Further information about the Privacy Act 1988 and the National Privacy Principles is available on the Federal Privacy Commissioner's website at: www.privacy.gov.au.